The+process+of+becoming+an+engaged+institution+-+A+multi-case+study+of+exemplary+community-engaged+institutions

**The process of becoming an engaged institution: A multi-case study of** **exemplary community-engaged institutions** Elaine Ward, Postdoctoral Research Fellow, Higher Education Policy Research Unit, Dublin Institute of Technology, Ireland [elainecward@yahoo.com] Kevin Piskadlo, Graduate Student, University of Massachusetts - Boston [kpiskadlo@gmail.com] Suzanne Buglione, Graduate Student, University of Massachusetts - Boston [CmUnityBuild@aol.com] Dwight E. Giles, Jr., Professor, University of Massachusetts - Boston [dwight.giles@umb.edu] John Saltmarsh, Co-Director, NERCHE, University of Massachusetts - Boston [john.saltmarsh@umb.edu]

**Keywords:** Promotion and tenure**,** institutional change**,** Kotter’s transformational change model, faculty rewards**,** engagement process **Track:** Faculty roles and professional development **Format:** Research Paper  **Date & time:** Thursday 9:30-10:40 **Location:** Salon 1 **Summary:** A 2009 study of the institutions that were successfully awarded the elective Carnegie Community Engagement Classification identified seven institutions that authentically recognized and explicitly rewarded community-engagement as evidenced in their promotion and tenure guidelines (Saltmarsh, Giles, Ward & Buglione). These were deemed exemplar community engagement institutions. A qualitative, multi-case study of these seven academic institutions reveals the process of change with increased recognition and reward of community-engagement through promotion and tenure. The purpose of this study was to explore the emerging changes as these seven universities moved forward a process for the reward of faculty engaged scholarship. This required an examination of the institutional change process related to the revision of promotion and tenure policies and guidelines. We conducted interviews with chief academic officers and institutional leaders engaged in the policy change process at each of the seven institutions to gain a better understanding of how and why of the changes on their campuses. Questions of when, why, and how the change took place as well as the key players involved and their role were asked to gain understanding into what is necessary for institutional change that highly values and explicitly rewards community-engagement. Key findings related to institutional and academic leadership needed to initiate and guide the change; individual and institutional motivators for the change; and elements necessary for the change to be sustained and stick over time are identified. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 140%; text-align: left;">This research paper presentation will share the findings of the study related to the process of institutional change toward a greater recognition and reward of community engagement. Findings related to institutional leadership and mission, and individual and institutional motivators for change are discussed. Elements necessary for an institution to successful embed community engagement are identified. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 140%; text-align: left;">**References:** <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 140%; text-align: left;">Creswell, J. W. (2007). //Qualitative inquiry and research design: Choosing among five approaches.// Thousand Oaks, CA: SAGE. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 140%; text-align: left;">Kanter, R., Stein, B. A., & Jick, T. D. (1992). //The challenge of organizational change: How companies// //experience it and leaders guide it.// New York, NY: The Free Press. <span style="display: block; font-family: arial,helvetica,sans-serif; font-size: 140%; text-align: left;">Kotter, J. P. (1996). //Leading change: An action plan from the world’s foremost expert on business// //leadership.// Boston, MA: Harvard Business School Press. <span style="color: black; display: block; font-family: arial,helvetica,sans-serif; font-size: 140%; text-align: left;">Saltmarsh, J., Giles, D. E. Jr., Ward, E., & Buglione, S. M. (2009). Rewarding community-engaged scholarship. //New Directions for Higher Education, 147//(Fall), 25-35.

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